Feedback and Complaints

At Cash Today, we take feedback, complaints, and unresolved issues seriously. Whether you’re sharing a positive experience or need help resolving a problem, we’re here to listen, and to help.

Step 1: Submit General Feedback or a Complaint

If you’ve had an issue with our service, or have suggestions on how we can improve, please start by submitting the form below.

We review every submission carefully and aim to respond within 2 business days.

12 + 8 =

Step 2: Was Your Issue Resolved?

If you submitted the form above and your concern has not been resolved, please submit your complaint below for our dedicated complaints team to assess and respond to.

4 + 7 =

📌 Important: Who Handles What?

Cash Today is a credit service provider — we help connect you with a lender that is most likely to approve your loan. Once you’ve chosen to proceed with an offer and submit a full application to that lender, they become responsible for:

  • Approving or declining your application

  • Setting your loan terms and fees

  • Handling repayments, hardship requests, or extensions

  • Processing refunds, complaints, or disputes

If your issue relates to your actual loan (not the matching process), you’ll need to contact your lender directly.

🔎 How to Find Your Lender’s Details

  • Your lender’s name, contact info, and loan terms are included in the email or offer screen you received when you proceeded with your loan.

  • If you can’t locate the email or don’t remember which lender you were matched with, search your inbox for “[Cash Today]” or “[Loan Approval]”.

  • Still unsure? Submit the form below and we’ll help you retrieve your lender details.

    Lost Lender Request

    2 + 15 =

    This form is only for situations where:

    • You cannot contact your lender, or

    • Your lender has not resolved your issue after a reasonable attempt to reach them.

     

    Our Commitment

    We’re committed to matching Australians with reputable, responsible lenders — and to helping where we can if something goes wrong. While we don’t control the operations of third-party lenders, we’ll always do our best to support you where possible.

    For any urgent matters relating to financial hardship or disputes, you may also wish to contact: